12/7/2022 0 Comments Remote utilities llc![]() ![]() We still hope that this issue can be resolved by Eset. They did their best but yet again there was silence. Calling Eset's regional offices asking them to contact the headquarters with this problem. Sending whitelisting requests using instructions on this page viewlocale=en_US Publicly discussing the matter with Eset representative on Spiceworks community. ![]() Of almost all remote access software it's only Remote Utilities that Eset thinks is unsafe. RealVNC.D potentially unsafe" or " a variant of Win32/RemoteAdmin. TeamViewer.D potentially unsafe" or " a variant of Win32/RemoteAdmin. You will NOT find detections such as " a variant of Win32/RemoteAdmin. Now the most interesting part - neither of our direct competitors are classified as potentially unsafe. You perfectly know that this is legitimate software and a company. The product has been on the market for 8 years already, constantly improving and updating. Our company identity and legal registration can be easily verified. Both files are signed with a valid EV (Extended Validation) Code Signing certificate issued by DigiCert to Remote Utilities LLC. Remote Utilities is legitimate software produced by Remote Utilities LLC. Currently, the executable files (rutserv.exe and rfusclient.exe) of our Host module - the one that is installed on remote computers - are being detected as "a variant of Win32/RemoteAdmin. This detection has a long history and for all these years we weren't able to get a single reply from Eset regarding this matter. ![]()
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